General FAQs

Just Kids Brands is Middle East largest online store for Kids Footwear & accessories. We cater to the needs of mothers buying for their kids from 0-12 years of age.
Our company philosophy is create smile on little people, by offering fashionable, comfy & healthy choice footwear for kids. Our endeavour is to ensure that every child’s feet has the best technology to ensure their happy growth.
We sell all kinds of Kids footwear & accessories , ensuring that each product follow our strict brand quality promise.
To place an order, a minimum order value of AED 50 or more is required.
After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.
We will ship your package within 24 hours of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS about the same. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where Track Shipment option gives you the current status of your order being shipped.
We accept all kinds of credit Cards issued in UAE and worl wide, we also accept Debit cards of all banks issued in UAE. International credit/debit card transactions are also accepted, so you can place orders with JUST KIDS BRANDS.COM from outside UAE and we will ship it to your dear ones in UAE. All your transactions online are protected & secured by SSL (secure socket layer) technology from GoDaddy.com. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.
Due to high demand of our products, we always ensure to have sufficient stock available. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hours and the money will be returned to you in the same mode by which the payment was made within 10 working days. Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag. You can use the Notify Me option and we will inform you once the product is replenished and available for sale.
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.
Each of the individual products are securely packaged in solid good quality shoe box. The box is sealed well ensuring a safe delivery to your doorstep.
Yes we do ship products outside UAE as the site is accessible to all and we do take orders from around the world but the shipping cost will be added to the final invoice for all deliveries outside UAE.
Yes, it is mandatory to register with us using your email Id and mobile number. When you register with us, you can receive timely offers and also to maintain your Wishlist and account & address details.
For all the areas serviced by reputed couriers, the delivery date can be selected by the customer from the available dates for the product(s) while placing the order. In case the customer is not available at the scheduled delivery date, the customer can reschedule the order from Order History before it is out of delivery.
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
We provide Free Shipping on all Orders above or greater than AED 50 in UAE & shipping & local tax will be added for all order outside UAE.
A value-added tax (VAT) is a consumption tax placed on a product whenever value is added at each stage of the supply chain, from production to the point of sale.
Yes. The entire amount collected, including the VAT portion, will be returned to customer's source method at the time of Cancellation and Returns.
In case the customer is not available on the delivery date, the customer can reschedule the order delivery date from the Order History page.
We have a 30 days return policy for footwear and a 7 days return policy for all other accessories. For more details, please Click Here
We accept payments by debit or credit card. Credit Cards & Debit Cards - We accept all kinds of Credit & Debit cards. You can also pay through Cash On Delivery (C-O-D) - You can also pay through Cash On Delivery (COD). In this case you pay in Cash to the courier person while accepting the goods. COD payments are accepted for orders with total invoice value less than or equal to AED 200.
We will ship your package within 24 hours of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. If you don't receive your Items by the next 48 hrs you can always call our customer service number or email us at info@justkidsbrands.com.
Inside UAE we'll try our best to deliver you within 24 Hours but the max will be 3 days depending on order volume. Outside UAE can expect the delivery max by 7 -10 working days.
Yes, if you choose the COD (cash on delivery) option then you can check your product on your doorsteps and only pay if you like what you have ordered else you can return or cancel the order and place the new Order. COD will be available only for UAE customers and in limited Emirates and will be charged an additional amount for it.
We will ship your package within 24 hours of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. If you don't receive your Items by the next 48 hrs you can always call our customer service number or email us at info@justkidsbrands.com.
Kindly follow the steps below to place an order: • Visit us on Justkidsbrands.com and select the items you like, select your preferred size and quantity and finally go to ‘Add to Shopping Bag’ • Choose between ‘Continue Shopping’ if you would like to add more items or ‘Proceed to secure checkout’ • If you wish to continue as a guest, please enter your email address to proceed • If you are a returning customer, please enter your Login details to proceed • If you are a new customer, register here with your contact details • Enter your working phone number & a delivery address to proceed • Choose your desired payment method and go to ‘Buy Now’. Please note that your order can only be delivered to the country you selected while setting your location e.g. If your location is set to UAE, we can only deliver your order within the UAE. Global customers:
 You can use our website to place your orders!
Happy shopping!
We provide all 3 modes of payment to our client and we'll be adding more. 1. ONLINE PAYMENT (CREDIT/DEBIT CARD) 2. CASH ON DELIVERY 3. CREDIT CARD DELIVERY
You can log in to your account and check all your orders in the "MY ACCOUNT" section. We always send you all your order details via email so you can always find those details there.
We are proud to offer a hassle-free exchange policy within the GCC. If the customer is not 100% satisfied with his purchase from us he can return the product within 14 days from the date of delivery. Call our customer support number or email us to schedule the return. Please check out the "Return & Refund Policy" before proceeding further.
Shopping on Just Kids Brands' website is guaranteed to be 100% secure. All stored credit cards and payment details are encrypted with the highest levels of security before being transmitted. We follow the most stringent protocols to ensure that each of our customer’s data is protected.
Subject to our refund policy, we offer a full refund for returns made within seven days of delivery within the UAE and a full refund for returns made within 14 days of delivery outside of UAE (“return period”). All product sales are deemed final after the end of the applicable return period, and we will not accept any return requests after that. lease check out the "Return & Refund Policy" before proceeding further.
You can see the star sign on every product, you can click on that and give us your Rating & reviews.
You can log in to your account and change all your personal, billing and shipping details from there.
All items marked as “Final Sale” are final and will not be eligible for cancellations, returns and refunds. You can cancel your order at any time within 24 hours from the time you submit your order (“cancellation period”). All orders cancelled within the cancellation period will be eligible for a full refund which will be made in accordance with our refunds policy. To cancel your order, please send your cancellation request to info@justkidsbrands.com with your order number. Please note that we will not be able to cancel your order after the cancellation period has elapsed, and your request will be treated as a return subject to our returns and refunds policy.
It is super easy to reset your password! Go to ‘My Account’ on justkidsbrands.com and click on ‘Forgot your password?’ Type your email address and then click ‘Submit. A password reset link will be sent to your email. The password reset link emailed to you expires in 4 hours, so use it to update your password as soon as you receive it!
You can't close your account, as we need that for our sales/inventory & Account purpose but you can always remove your personal details from "My Account" Page.
If we see any unusual or fraudulent activity, we'll block or disable your account immediately. If you haven't done anything and if your account says "restricted or disabled" then please contact our customer service.

Saved Cards FAQs

Credit card number, card holder name and expiry date is saved in a secured vault on opting for save card functionality. Saved cards cannot be used by justkidsbrands.com unless the customer places an order, checks out and provides the CVV.
Yes, user can delete the saved card at any point of time from the checkout page by clicking on the bin-icon against the saved card .
User can save a maximum of 10 cards.
User has to select option for 'Express Pay' while making the final payment on justkidsbrands.com. On clicking, the card details provided by the user (i.e. Card number, card holder name and expiry date) are pushed and saved in to a secure PCI DSS compliant vault.
User can view all his/her saved cards on checkout under the credit/debit cards tab. This information is protected behind login. User has to login to site in order to view the saved card details. Next step is to select one of the saved cards, provide CVV and click on make payment button to complete the transaction.
Yes, our system supports payments through both new and saved cards. In case you have a new card which is already not saved with us, then you can use the same as well for making payments.
No, user can decide whether they want to save their card info or not.
Please ensure the below while checking your saved card info on checkout User should have a registered account on FirstCry. User should be logged in to that registered account. This feature is currently not available under Guest Checkout due to security reasons.
Yes, users saved cards are linked to the registered email id and are accessible on justkidsbrands.com mobile site and Apps as well.
Your card information is saved in a Card Vault with JusPay, which offers multiple payment options including Credit Cards, Debit Cards (All MasterCard /Visa /Maestro/Amex cards).They provide secure protocol between justkidsbrands.com and the online payment gateway providers.
User will see clear messaging in checkout against the saved expired cards. User has to ideally delete these cards and add new cards for payment processing.
Please visit our Contact Us page and drop your query details to our customer care team for further action. You can check out our Shipping Policy and Payment Policy for more details.

Try before your buy FAQs

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